Privacy & Data Security Policy
Bharat Machinery & Engineering Works is committed to safeguarding the commercial, corporate, and personal information entrusted to us by clients, industrial partners, and website visitors.
Privacy Sections
We never sell, lease, monetize, or trade client commercial contact databases, purchasing records, or GST credentials to advertisers or third-party marketing brokers.
01 Information We Collect
When you engage with our machinery platform, request technical quotations, register for our client portal, or purchase industrial equipment, we may collect the following categories of business and personal data:
02 How Information is Collected
We collect information directly from you when you submit technical inquiry forms on machine product pages, communicate with our sales engineers via telephone or WhatsApp, sign quotation proformas, or manage your account via our secure client portal.
03 Purpose of Information Processing
Your business data is processed strictly for legitimate commercial and engineering purposes:
- Generating customized machine engineering quotations, proforma invoices, and plant layouts.
- Managing manufacturing milestones, plant trial test reporting, and dispatch notifications.
- Issuing statutory Goods & Services Tax (GST) tax invoices, E-Way bills, and transport delivery challans.
- Providing manufacturer warranty validation, spare parts dispatch, and technical service support.
- Preventing fraudulent inquiries, automated bot abuse, and unauthorized client portal access.
04 Security & Technical Storage Standards
We implement industry-standard administrative, physical, and technical safeguards. All data transmitted between your browser and our servers is protected using 256-bit Secure Sockets Layer (SSL / TLS 1.3) cryptographic protocols.
Payment processing is facilitated exclusively through RBI-regulated authorized payment gateways and direct banking rails complying with PCI-DSS Level 1 specifications. We do not store, retain, or access your credit card numbers, debit card PINs, CVV codes, or netbanking passwords on our application servers.
05 Third-Party Disclosures & Sharing
We disclose necessary details only to trusted operational entities under strict confidentiality:
- Heavy Freight Logistics Partners: Delivery plant address, contact name, and phone number shared for transport bilti generation and driver coordination.
- Statutory Tax & Regulatory Authorities: Invoicing records disclosed as required under Indian GST laws and accounting audits.
- Authorized Banking Partners: Billing credentials passed via encrypted tokens solely to execute authorized milestone transactions.
07 Data Retention & Client Rights
We retain business transaction, invoice, and warranty records for the minimum period mandated under the Indian Companies Act and statutory GST record-keeping regulations (typically 8 years).
You have the right to request access to your recorded business profile, request rectification of outdated factory coordinates, or request portal account deactivation by notifying our compliance department.
08 Statutory Grievance Redressal Mechanism
In compliance with the Information Technology Act, 2000, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, the details of the designated Grievance Officer are set out below:
Designated Officer: Nodal Grievance & Compliance Officer
Enterprise: Bharat Machinery & Engineering Works
Works Address: Bornaliz, Mithapukhuri Road, Jorhat, Assam, Jorhat, Jorhat - 785001
Official Email: contact@bornalizmachinery.in
Direct Helpline: +91 70356 72927 (Mon - Sat: 10:00 AM to 6:00 PM IST)
We commit to acknowledging any data privacy grievance within 48 hours and resolving verified claims within thirty (30) business days from the date of receipt.
